Privacy Policy

1. Information We Collect

We collect information necessary to provide our vehicle rental services. This includes:

• Personal Details: Name, address, email, phone number, date of birth, driving license, and passport information.
• Payment Information: Details required for processing payments (handled securely by third-party processors).
• Rental Data: Vehicle type, rental dates, mileage, fuel levels, and any incident reports.
• Communications: Records of your interactions with us (e.g., calls, emails).
• Website Usage: Data collected via cookies and analytics (e.g., IP address, browser type, pages visited).

2. How We Use Your Information

Your information is used to:

• Process bookings and manage your account.
• Verify your identity and rental eligibility.
• Process payments and manage billing.
• Communicate about your bookings, inquiries, and service updates.
• Provide customer support.
• Improve our services and website.
• Comply with legal obligations and enforce our terms.
• Send marketing offers, with your consent.

3. Information Sharing

We may share your data with:

• Service Providers: For payment processing, IT support, and marketing.
• Insurance Companies: To facilitate your rental insurance.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In case of a merger, acquisition, or sale of assets.

We ensure third parties protect your privacy in line with data protection laws.

4. Data Security

We use robust security measures to protect your personal information from unauthorized access, including:

• Data encryption.
• Access controls and authentication.
• Regular security audits.
• Staff training on data protection.

While we strive for maximum security, no online transmission or storage is 100% secure.

5. Your Rights

You have rights regarding your data, including to:

• Access your data.
• Correct inaccurate data.
• Request data deletion (subject to legal obligations).
• Restrict data processing.
• Receive your data in a portable format.
• Object to certain processing (e.g., marketing).

Contact us to exercise these rights.

6. Cookies

Our website uses cookies to improve your experience. You can manage cookie preferences in your browser settings.

7. Policy Changes

We may update this policy. Significant changes will be posted on our website.

8. Contact Us

For questions about this policy or our data practices, please contact us:

Dumfries Vehicle Rental Services
Dumfries, Dumfries & Galloway
Phone: 01324 462 856